Terms of Use

By downloading and using the Elite Gaming Ladders software you agree to the following:

*Restrictions

-This is a legal binding document, which serves as a sales agreement. In the event that you fail to comply with this License Agreement, be aware that you may lose your permission to use this software and may face legal actions for Software Piracy.

-You may use the script as many times as you want on only ONE domain. You are therefore allowed to run a different console or PC ladder on a subdirectory, for example or run a test site on a directory of your domain.

-You may not re-distribute or re-sell the software under any circumstances and not in any shape or form. Elite Ladders has formerly attained Copyright protection under International Law and violators of this Copyright will incur a fine of up to  $150,000.

-You shall not use the Software to develop any software or other technology having the same primary function as the Software, including but not limited to using the Software in any development or test procedure that seeks to develop like software or other technology, or to determine if such software or other technology performs in a similar manner as the Software.

-This ladder script is NON-Refundable after purchase and download under ANY circumstances. Please contact us for access to a full demonstration site, with admin access, to ensure that the software meets your expectations before purchase.

-You may modify all the files within the /theme directoy (which control the layout and look of the site) but outside of this directory, Elite Ladders is not obliged to provide any support to any member who modifies the script. Please refer to our separate Service Level Agreement (SLA).

-Elite Ladders will not be held responsible for any loss of data during an upgrade, update of the script. Updates and upgrades are always performed at the script licencee's risk and backups should always be made, as is common practice.

-You must leave the copyright in the footer with a link back to the site, unless you purchase the optional branding removal. Using our affiliate scheme link in the footer is optional.

-You cannot sell your licenced script to anybody else to use on their site. The licence is registered to the hosting account and the domain name. Therefore, you are okay if you sell your whole site, domain and script to a third party as the licence stays with the domain.

- Elite Ladders hosting service has its own SLA and terms and conditions. Please refer to the separate documentation.

*Disclaimer

-Elite Ladders is not liable for the content of any website created with this software.

-The Software is sold "As Is". You must assume the entire risk of using the program.

-Elite Ladders Reserves the right to revoke a license for any reason.

-Elite Ladders neither support or endorse any Modifications created by members, offered for download on the forum, that are not officially sanctioned by us (look out for our official stampof approval on a forum thread. Without this stampof approval we cannot support the modification).

-Elite Ladders cannot be held responsible for any downtime on your site due to the Elite Ladder software. The Elite Ladders script makes a call back to our server when first run which checks for a valid licence. I am sure you will appreciate that this is a measure against software piracy.

-Elite Ladders is not liable for any hosting related issues or downtime on our Hosted Solution but endeavors to use all reasonable measures to ensure any issues are corrected as quickly as possible.

-You understand that Elite Ladders in NOT an Open Source script and that a portion of the files are encoded for security. The amount of encoded files represents a very small percentage of the total files and in no way affects your ability to modify the general look and feel of the site or ability to add modifications. Please contact us if you require more details on this.

-You also risk losing your licencing rights with Elite Ladders under the following circumstances; abusive behaviour to other members or staff on the forums, spamming other clients' sites to attract members to your own site, sending out unsolicited emails to members of other Elite Ladders site, spamming the demo area to showcase your own site, advertising competing companies on the forums, falsely claiming to be a representative of Elite Ladders to make a sale of a modification or theme.

SLA

Support Contract

This document covers the provision of support, the resolution of faults and the provision of technical support to contracted clients.
Contracted clients are clients who have purchased the software within the last 6 months or existing clients who have purchased extended support.

This Contract includes the following features:

A: Software faults submitted to EGL (Elite Gaming Ladders)
B: Advice on the effective use and operation of EGL software
C: Pricing

For clarity, this agreement does not cover the following:
•    Support of hardware, network or communications infrastructure
•    Support of operating systems or other software not supplied by EGL
•    On site supportof any kind
•    It is an essential part of the support arrangements that EGL are given remote access to all clients' servers when requested for the purpose of fault diagnostics and fixes.
•    Support for any files modified by a client or any third party
•    Any hosting service provided by EGL (EGL supplied hosting has its own agreement)

The following sections describe the process to be followed for the Support and Maintenance of the software.

A: SOFTWARE FAULTS

A fault must be notified to EGL by entering a ticket on http://www.eliteladders.com/clients/customers including a clear explanation of the issue, including screen images or data where this helps.
Once a support ticket is logged, a staff member of EGL will reply via the support ticket system. 

The list below specifies the Severity level, description and examples of the types of faults that should be included or excluded from the level.

Critical
--------
Example: Complete failure of the software
Included: One or more End Users are unable to access the Software.
Excluded: Faults caused by clients' infrastructure, server or operating systems.

High
-----
Example: Users are unable to access or execute critical software functions or it is a time critical activity.
Included: Unable to load a customer’s  data in the software. Unable to maintain customer records. Unable to view Activity window of any form.
Exluded: Not able to view non critical areas of the Software such as the admin log. If there is an alternative way of viewing the same data from within the Software.

Low
----
Example: Users are unable to access or execute non-critical software functions or any other functional error not affecting a time critical activity.
Included: Minor problems relating to presentation, usability, or documentation of the system. Unable to view the admin log. Unable to view data in a preferred format. Incorrect text, spelling mistakes, incorrect colour or font or table structure.
Excluded: Incorrect text, spelling mistakes, incorrect colour or font or missing comma separator on clients' self-created files. All issues with the End User’s PC or internet connection.


Problem Assessment

EGL will review the Severity Level applied to each fault. EGL reserve the right to amend the Severity Level in discussion with clients. The fault will be investigated and the resolution discussed with clients where necessary. If assessment of the fault concludes that the fault is not a fault, the fault will be closed.

Fault Correction

Once a fault has been assessed by EGL, a workaround or correction will be provided. The following target service levels apply to the response, workaround and resolution of a fault. EGL will endeavor to meet the following timing to the best of its ability.

Severity

Critical
--------   
Response                  1 day
Provide Workaround    2 days
Resolution of fault    3 days   

High
-----
Response                  1 day
Provide Workaround    3 days
Resolution of fault    5 days   


Low
-----
Response                  2 day
Provide Workaround    5 days
Resolution of fault    7 days   


All the above times are specified in the Working Hours section below.

Acceptance Testing Where a new version of the Software is produced it is the responsibility of clients to perform any acceptance testing of the new version.

Any faults detected by clients during the acceptance test should be raised in the normal way described above. 

Working Hours

Under this agreement, the Software Faults service will be provided as follows:
Monday to Saturday: 10.00 to 22.00 GMT (00.00 to 17.00 EST) excluding Bank holidays. 


B: ADVICE

Advice is available  from EGL's suport ticket system in order that clients can optimise the benefits of the system.

Working Hours

Under this Agreement, the Advice service will be provided as follows:
Monday to Saturday: 10.00 to 22.00 GMT (00.00 to 17.00 EST) excluding Bank holidays

C: PRICING

All new clients receive 6 months of support in line with this agreement at no further charge, dated from the time of the licence purchase.

Extended support durations can be purchased via the Elite Ladders shopping cart system.